We all know that Salesforce is the gorilla of the CRM market, a $32B behemoth that boasts over 150,000 customers worldwide, with market share larger than the next five competitors combined. And yet, when I speak to people who use Salesforce, there is a distinct lack of enthusiasm for the

Obviously this is a rhetorical question, because the world runs on Enterprise software, right? But when was the last time someone raved to you about how great their new financial or operational system is? If you want to unleash a diatribe of loathing, just ask a doctor about their Electronic

For most of my 40-year career in technology, I’ve searched for a CRM system designed around the specific needs and habits of a salesperson. In my experience, corporate CRM systems were usually little more than a glorified Rolodex – a place to store Account and Contact information. And poorly kept